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Frequently Asked Questions |
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| I am looking for a particular photo or subject that I don't see. Will you be getting more photos soon? |
While we are always updating our inventory, we do not list all of the 10,000 photographs that we have on this webpage because of space concerns. If you do not see what you are looking for in our Mach1Collectibles Ebay Store, please contact us and we will list it for you. We might have what you are looking for, and if we do not, we might be able to get it for you.
| Where do your photos come from? |
Our photos come from a variety of sources including national archives, other collectors, and our personal collection.
| Are these real photographs? |
Yes. We will only sell actual, chemically processed photographs on archive quality Fujifilm Crystal Archive or Kodak paper (not a laser print, ink jet print on "photo" paper, or Kodak Picture Maker reproduction). Upon occasion we will feature a collectible poster or lithograph, and it will be clearly stated as such in the item description.
| What is your return policy? |
We want you to be happy with your purchase. If you are unsatisfied for any reason, please let us know so that we can make things right.
| How fast do you ship? |
We ship our photos within 3-5 business days after payment is received. We will send you an e-mail with the date of shipment. If there is a delay for any reason, we will let you know immediately.
| Do you take checks? |
We will accept checks. However, we must wait until our bank has informed us that they have cleared. Usually 3-10 business days.
| I need my photo faster than first class mail. What other shipping options do you offer? |
We offer the following shipping options and will be
happy to send you an invoice for the option of your choice:
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United States Shipping Options |
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| USPS First Class Mail | $3.50 for the 1st item, $1.00 for each additional item |
| USPS Priority Mail | $5.50 for the 1st item, $1.00 for each additional item |
| USPS Express 1-2 Day Guarantee | $18.00 for the 1st item, $1.00 for each additional item |
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International Shipping Options |
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| Canada & Mexico First-Class Mail | $4.00 for the 1st item, $1.00 for each additional item |
| Europe / EU / UK First-Class Mail | $6.00 for the 1st item, $1.00 for each additional item |
| Japan, Australia, most others countries | $7.00 for the 1st item, $1.00 for each additional item |
| Priority Mail International | $19.00 for the 1st item, $1.00 for each additional item |
| I've received an e-mail from your company with an attachment. Why did you send this? |
It has come to our attention that persons not affiliated with
Mach1Collectibles are falsely and maliciously using our domain name to send out spoofed,
forged, e-mails. Please be assured that these messages do not originate
from Mach1Collectibles or our server. It is totally beyond our control,
and we regret very much that we cannot do anything to stop it at this time. We
do not send, and have never sent, spam email of any sort.
Mach1Collectibles dislikes spam just as much as you do, and we sincerely
apologize that we can't do anything at this time to stop the misuse of our
domain name. However, we will be working with our hosting company to see if
they can assist in the matter. If you receive a message that appears to
be from us that you were not expecting, or a message with an attachment, please
delete this message and do not open the attachment. Also, never respond
to requests for personal or financial information.
| I am having trouble ordering, what should I do? |
Contact us. If you include the error message, it will help us prevent the same error in the future.
| I have more information about a photograph or subject ... or ... I noticed a mistake in one of your descriptions. |
Accuracy is extremely important to us. If you ever notice a mistake,
please feel free to let us know. We are always happy to get new
information about a photo (dates, photographer, relevant information about the
photograph's subject), and if we can confirm that the information is
correct, we will be happy to add the information and share it with others. Please contact us!
| I have a bunch of pictures and other stuff that I found in my aunts closet. Do you buy photos? Can you tell me what they might be worth? |
Because we will only sell photos and memorabilia that meet our high quality standards, we do not purchase items sight unseen. In special circumstances we might consider particular items. While we feel complimented when people write asking us to estimate the value of their items, the value of collectible memorabilia depends on a number of factors, including where the item is marketed, the condition of the item, and current trends. We recommend you contact a professional appraiser if you need a valuation for insurance or resale purposes.
| Can I put your Ebay Store "Go To Widget" on my own webpage? |
We love having you tell your friends about us. Please feel free to use the following HTML:
<object width="355" height="355"><param name="movie" value="http://togo.ebay.com/togo/store.swf?2007111900" /><param name="flashvars" value="base=http://togo.ebay.com/togo/&lang=en-us&seller=mach1collectibles&query=photo" /><embed src="http://togo.ebay.com/togo/store.swf?2007111900" type="application/x-shockwave-flash" width="355" height="355" flashvars="base=http://togo.ebay.com/togo/&lang=en-us&seller=mach1collectibles&query=photo"></embed></object>
| I sent you e-mail more than 24 hours ago and have not received any reply? |
| My question isn't listed here. |
Please contact us, and we will do our best to answer your question.
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